Senators ask Jeff Bezos to explain how Amazon recommends products
Two high-profile Senate Democrats are asking Amazon for answers about its “Amazon’s Choice” badge, as it could be deceiving consumers into buying “inferior” products.
In a letter to Amazon CEO Jeff Bezos on Monday, Senators Bob Menendez and Richard Blumenthal asked for more clarity on how the Amazon’s Choice program works, citing a recent BuzzFeed report that showed it often endorses defective or poor quality items.
The senators asked for a “detailed explanation” on the selection process for the Amazon’s Choice badge, including the algorithm used to make the determination and whether employees actually review each item before assigning the distinction. They’re also asking what Amazon is doing to verify user reviews, which could affect what products get the badge, and if any financial compensation is involved in the process.
The letter is the latest example of Washington’s growing concern of Big Tech, specifically regarding the control Amazon has over consumer behavior as more shopping activity moves online and to mobile devices.
An Amazon spokesperson said in a statement to Business Insider that it uses investigators and automated technology to prevent and detect fake reviews at scale.
More Amazon news
Unsafe products on Amazon mostly come from Chinese sellers
Amazon recruits more Chinese sellers and puts consumers at risk The Wall Street Journal takes a look at the rising number of Chinese sellers on Amazon and the problems they make The percentage of China-based sellers directly supplying products on Amazon...
Amazon launches free shipping to Israel
Amazon offers free delivery service in Israel Amazon launched free international shipping to Israel on Monday, and also unveiled a comprehensive Hebrew-language version of its website. According to Amazon, international orders “with at least $49 of...
How Amazon Rigs its “Buy Box” Algorithm
Amazon uses “Buy Box” algorithm to its own advantageFor Amazon sellers winning the “Buy Box” is everything. While Amazon says it’s a neutral arbiter, there is ample evidence that the company uses its algorithm to deliver outcomes that further its own...
