Sellers can still be suspended immediately under various circumstances
If sellers violate Amazon policies and damage customer experience, they may be suspended without 30-day notice.
Amazon signed a pledge on August 16 with its third-party sellers that it would give a 30-day suspension notice before permanently removing them from the platform.
But sellers are still being suspended without notice, according to Business Insider.
Sellers whose profiles were used for illegal or fraudulent activities, whose products harmed customers, or otherwise “materially breached” the sellers’ agreement could still be removed without that 30-day notice.
The fact that Amazon is not required to give 30-day notice before suspending an account is still widely not known among sellers.
An Amazon spokesperson said sellers are “incredibly important” to Amazon and its customers.
“We have tools and services to help them grow their business, as well as policies to ensure they help us delight our customers,” the spokesperson said in a statement emailed to Business Insider. “If sellers violate our policies and damage our customer experience, we take swift action in order to protect both customers and other sellers.”
The publication also quoted Peter Kearns, a former business development manager at Amazon who now consults suspended Amazon sellers: “If they think a seller is creating a negative customer experience, they’d rather suspend and protect that customer experience rather than allow a potential bad apple.”
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