Amazon pushes shoppers to its own brand before clicking ‘buy’
Amazon has introduced a new feature that markets its private-label brands right before consumers add rival products to their shopping carts.
The Washington Post conducted dozens of product searches and saw offers for a “similar item to consider” featuring an Amazon brand appearing just above the area where shoppers click to add a purchase to their cart.
The boxes reportedly touted lower-priced Amazon versions of everyday items.
“It’s an ad at exactly the moment the customer is ready to buy,” James Thomson, a former senior manager in business development at Amazon and now a partner at brand consultancy Buy Box Experts, told the Washington Post. “I don’t see how that’s not unfair.”
Amazon defended itself in a statement to the Washington Post, the promotion to the way any store would push its own private-label goods.
“Like any retailer we promote our own brands in our stores, which provide high-quality products and great value to customers,” Amazon spokeswoman Nell Rona told the paper. “We also extensively promote products from our selling partners.”
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